Terms & Conditions
Upon completing the booking form, you will receive a Journey Acknowledgment email. Please check that all details you’ve entered are correct by checking the details on this email. Airline Connect cannot be held responsible for incorrect details received at the time of booking and no refunds will be given.
Please print out and take these details with you.
Airline Connect Transport Services does not accept any responsibility in any way for missed flights for any reason, including traffic delays, accidents, breakdowns, severe weather conditions or any other unforeseen circumstances.
We recommend that all passengers plan to arrive at the airport 2 hours prior to flight departure time, in order to allow for potential, unpredicted delays en route to or from the airport. Airline Connect Transport Services will not take responsibility for any passengers missing their flight if two hours check in time was not allowed for at the time of booking. If you decide to proceed with less than 2 hours time allowance, we accept no responsibility for any missed flight.
All passengers are advised to have adequate travel insurance in place prior to booking.
If your taxi or transfer vehicle is due to arrive and is late, please call us on +44 (0)800 112 0086 and please wait. If we are unable to arrive on time, we will advise you – if you choose to just arrange alternative transport, and have not contacted us or waited for your driver, we accept no responsibility for the additional cost this transport incurs.
Please ensure you give us your arrival times and day in to the UK and not your departing information – unless you are booking a private airport transfer for your departure.
If your flight has any serious delays, please inform us by calling +44 (0)800 112 0086 or contact your driver as soon as possible.
Airline Connect Transport Services use their own transport wherever possible but do use carefully selected third party companies where appropriate.
Reservations made for service on the following timings and dates will be subject to an additional 25% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected.
Prices are calculated manually, with distance, time of travel and number of passengers travelling taken into consideration. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
We do not charge for the first 1 hour of waiting time after the plane has landed. Waiting time charges start once this first hour has elapsed and will be charged, regardless of reason, at £20/hr pro Rata. Waiting time for all other journeys will be added at £20/hr pro rata from the scheduled pick up time.
Any bridge tolls/parking charges are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.
Any amendment must be made via an email or by telephone to us – we will confirm receipt of this via an email we will send you detailing the amendment. Amendments must not be made directly with your driver.
All bookings must be made through the office via the website, telephone or email. In this way confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through an operator.
Cancellations can be made and will be accepted providing you have given at least 24 hours’ notice, and will be subject to a 10% administration and transaction fee. All cancellations must be made in writing and sent via email, and we will email confirmation of receipt as soon as possible.
If you do not receive an email from Airline Connect Transport Services confirming the cancellation, we have not received it. In this case please call our ‘out of hours’ number: 07814920178.
Refunds will not be issued:
If the passenger does not show up for pre-paid journeys
For cancellations of a booking received on the day of travel or afterwards
All other circumstances where a refund may be possible should be addressed directly with Airline Connect Transport Services customer services.
Please note that some calls may be recorded for training purposes.